In case of any complaint/grievance, the applicant/borrowers will have to inform in writing the concerned branch. The Branch Officials shall immediately take up the matter for redressal as per the policy. In case the complaint remains unresolved, the borrower shall write to Zonal Office Level.
All disputes in relation to the products and services shall be heard and disposed off within 30 days from the date of receipt of the complete details in respect of the grievance.
In case the response from Branch Official or Zonal Office Level is unsatisfactory or no response is received, the complaint should be escalated to the Grievance Redressal/Nodal Officer –
Parveen Sabharwal
Mufin Finance Limited,
405, Aggarwal Cyber Plaza 1,
Netaji Subhash Place, Pitampura, New Delhi – 110034
Phone- 011-45033113
Email id- parveen@mufinfinance.com
In case the borrower is not satisfied with the decision of the Grievance Redressal Officer of the Company or his compliant/dispute is not resolved within 30 days, he may approach the Officer in Charge of the Regional Office of Department of Non-Banking Supervision of RBI at the address given below:
Department of Non-Banking Supervision,
RESERVE BANK OF INDIA,
Mumbai Regional Office,
3rd floor, Opposite Mumbai Central railway station,
Near Maratha Mandir, Byculla,
Mumbai – 400008, Maharashtra
A consolidated report of periodical review of compliance of fair practice code and functioning of the grievances redressal mechanism at various levels of management may be submitted to the Board/Committee of Directors at regular intervals as may be prescribed by it.